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FAQ

1. Will my cake look exactly as the pictures shown?

No. We create all our cakes lovingly by hand, with each detail meticulously scrutinized to give you the best cake we can. We believe that baking is an art, and a cake’s quality should not be measured by how identical one looks from the other. Fully machine-made cakes can be replicas, but we prefer to painstakingly craft each one from scratch. Also, colours in photos could differ from real-life due to lighting and angle differences.

2. Are your cakes very sweet?

No. We purposefully use less sugar (without compromising taste) and let the full flavours of our high-quality ingredient such as premium chocolate and pure butter shine through.

3. What kind of ingredients do you use?

We are proud to say that we only use the best ingredients such as premium chocolate, pure butter, buttercream etc. We do not use whipped cream and prefer fondant and ganache for frosting.

4. Are your cakes Halal-certified?

Yes. We are also Muslim-owned bakery and recognized under the Singapore Malay Chamber Of Commerce & Industry.

5. How do I store my cakes if I have to keep it for a few days?

You can just set the delivery date later! But in case you didn’t, please store it in a fridge. We don’t guarantee that it’d taste as fresh and delicious after a few days, as with all naturally made food.

6. How much love and effort do you put into your cakes?

100%, no less, maybe more. It has been this way every single day, every single cake. For the past 12 years.

7. How far in advance do I have to place an order?

Preferably one week or more in advance, and two to four weeks in advance for cakes that require heavy customization or are larger (such as those for corporate or wedding events.)

8. How do I make payment?

We accept a wide range of payments, including e-invoice, cash, Paynow, and bank transfer.

9. Do you do delivery? What are your charges?

Yes. So, sit back, relax, and let us handle the rest.

10. Can I cancel an order?

We cannot cancel your order, but we can offer to offset the price of your next cake.

11. Why was my order rejected?

If your order was rejected, it only means that we do not have enough lead time to fulfil it. Our cakes are all hand made, and a lack of ample time is what causes slipshod work. As such, we won’t accept orders if they are too rushed.

12. Why was there no one at your shop when I visited?

We are strictly by appointment only! We are just a small, humble team of dedicated bakers. All orders done online.

13. Can I reserve a cake if I am coming by from overseas?

Yes, in fact we do have orders coming from out of Singapore. If you’re stopping by to attend a birthday or wedding celebration and would like to arrange a surprise, do contact us.

 

Our Location
183 Jln Pelikat, B1-44, Singapore 537643 +65 9101 5856 iwantcake@sooperlicious.com

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